Delete Your Account

About this page

Wise Vision operates the Coal & Co. mobile app. This page explains how you can delete your customer account and what happens to your data. This information is provided to meet Google Play Store and other platform requirements for account deletion.

How to delete your account

You can delete your account using either of the following methods:

Option A — In the app (recommended)

1. Open the Coal & Co. app on your device.
2. Go to Profile → Settings.
3. Tap Delete Account and confirm when prompted.

Option B — By email

If you cannot access the app, email us at support@wisevision.pk from the email address linked to your account (if any), or include the mobile phone number registered with your account. Use the subject line "Account Deletion Request". We will verify your identity and process your request.

What data is deleted

When your account is deleted, we permanently remove:

• Your profile information (name, phone number, date of birth, avatar).
• Saved delivery addresses.
• Push notification tokens.
• Loyalty points balance and loyalty transaction history linked to your account.
• Any other personal data stored solely for your app account.

What data may be retained

Some information may be kept after account deletion where required by law or for legitimate business purposes:

• Order records — Past orders (items, amounts, dates) may be retained for accounting, tax, and legal compliance. Personal identifiers may be anonymised where possible.
• OTP and security logs — Verification and security audit logs may be kept for a limited period to prevent fraud and abuse.
• Support correspondence — Emails or messages related to disputes or legal matters may be retained as required.

Processing time

Account deletion via the app is processed immediately. Email requests are typically completed within 7 business days after we verify your identity. You will receive confirmation once deletion is complete.

Need help?

If you have questions about account deletion or your personal data, contact us:

See also our Privacy Policy for more information about how we handle your data.