Support
Coal & Co. — Help & Contact
Coal & Co. — Help & Contact
Our support team is happy to help with orders, account questions, or any issue you experience in the app.
How do I place an order?
Open the app, browse the menu, add items to your cart, choose pickup or delivery, and confirm your order. You will receive a notification when your order is ready.
How do I track my order?
After placing an order, tap the order in the app to see its current status — Received, Preparing, Ready, or Out for Delivery.
Can I modify or cancel my order?
Orders can only be modified or cancelled before they are accepted by the kitchen. Please contact us immediately via phone or WhatsApp if you need to make a change.
I did not receive an OTP. What should I do?
Check that your phone number is entered correctly, wait 60 seconds, and then request a new code. If the problem persists, contact us at support@wisevision.pk.
How do I delete my account?
Visit our account deletion page for step-by-step instructions and information about what data is removed.
How is my data used?
Please read our Privacy Policy for full details on how we collect and use your personal information.
We aim to respond to all support enquiries within 24 hours on business days. For urgent issues (e.g. an active order problem), please call or WhatsApp us directly for the fastest response.